Skip to content.

Internal EOI - IT End User Support Specialist

Job No: FLO4188
Location: Sydney Olympic Park

Flourish Australia has an exciting opportunity for an IT End User Support Specialist to join our Support Hub team at Sydney Olympic Park!

The position available is:

  • Closed-term full-time up to 1 year (76 h/fortnight)
  • Working Monday to Friday
  • Based at our Support Hub in Sydney Olympic Park (flexible work from home arrangements available)
  • $76,000 - $81,000 p.a + 12% Super + Tax-Free Salary Packaging!

About the Opportunity

The IT End User Support Specialist is responsible for assisting with Flourish Australia’s IT Helpdesk, providing efficient support and assistance to end users in relation to computer hardware, software, telecommunications and peripheral products, ensuring compliance with Flourish Australia’s policies.

Main responsibilities include:

  • Provides services through the IT Helpdesk, providing phone and remote support, ensuring users receive a high standard of service,including evaluating and resolving routine user problems through hardware, software or system maintenance; and liaising with external support contractors, as appropriate, for additional assistance.
  • Supports and instructs users in the use of computer equipment and software applications; answers questions and assists in resolving problems regarding the methods and procedures for use of applications.
  • Performs the installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware, software; and undertakes updates as required.
  • Manages help desk emails, process end user requests, inbound calls and respond.
  • Assists and supports IT staff in their tasks.
  • In consultation with the IT Service Desk and Delivery Manager and other IT staff, helps develop and maintain records and documentation to support users, including technical and system configuration documentation.
  • Develops a strong working knowledge of all Flourish Australia information systems and its IT requirements.
  • Assists with special projects, for e.g. software rollouts and the introduction and implementation of new technologies; new site establishment and installations.

To find out more about the IT End User Support Specialist role, please read the Position Description.

Selection Criteria

Essential:

  1. Tertiary qualification in a computing discipline and/or equivalent relevant work experience.
  2. Technical knowledge and/or experience supporting Apple Mac and PC hardware, software and network configurations.
  3. Working knowledge of communication protocols e.g. DHCP, TCP/IP and networking
  4. High level competency in all Microsoft Office applications (preferably within an OSX environment).
  5. Demonstrated ability to absorb and communicate technical information.
  6. Commitment to providing a responsive customer service oriented approach to IT service delivery.
  7. Strong written and verbal communication skills, including the ability to communicate effectively with users regarding IT issues and their resolution.
  8. Highly developed analytical, diagnostic and problem solving skills.
  9. Sound organisation skills and the ability to prioritise workloads and to effectively manage multiple concurrent activities, whist maintaining attention to detail.
  10. Ability to work in a team environment and independently with minimal supervision.
  11. A carer role or having a lived experience would be considered an advantage.
  12. Maintain a current Australian Driver’s Licence. 
  13. Appointments subject to satisfactory Australian residency and National Criminal Record checks.

Desirable:

  1. A carer role or a personal lived experience of a mental health issue 

For more information, please contact Steven Fishburn, IT Service Desk and Delivery Manager; E: steven.fishburn@flourishaustralia.org.au (please do not email applications).

How to Apply

To apply for this position, please complete the questions asked. You will then be required to attach a copy of your resume on the following page. We encourage you to have your resume up-to-date and available before you commence your application.

Please note that we may speak with your current Manager regarding your application. Please also ensure that the People and Culture team have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process.

Applications close at COB Monday 16th February.

Apply Now
Apply with
Allows you to pre-fill the application using your SEEK profile information and resumé

Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.


Personal Details * Required field

  1. Digits only or add + for international numbers

  1. (Please click on your profile and copy the URL from your profile page.)

Questions