Internal EOI - Quality and Compliance Officers
Job No:
FLO3955
Location:
Flexible Location On-Site
Flourish Australia are expanding and starting up new employment services with the Inclusive Employment Australia program and we are seeking Quality and Compliance Officers to join our teams!
The positions available are:
- Ongoing full-time (76 hours per fortnight)
- Working Monday to Friday
- Based on-site within any of our ESAs**
- Attractive salary starting at $88,000 per annum plus super and tax-free salary packaging
About the Roles
The role of the Quality and Compliance Officer is to ensure that Flourish Australia conducts the Inclusive Employment program in compliance with the Inclusive Employment Australia (IEA) Program requirements. The position ensures that Flourish Australia’s IEA contractual obligations are met through rigorous compliance, effective claims management, and proactive risk mitigation. By leveraging advanced administrative, analytical, and IT skills, the position ensures all claims and wage subsidies are thoroughly reviewed, processed accurately, and submitted in a timely manner in line with the IEA Deed requirements.
The Quality and Compliance Officer prioritises professional outcomes by providing high-quality support, education, and mentoring for staff, maintaining meticulous documentation, and preparing for and supporting internal and external audits. Through transparent reporting, ongoing process improvement, and adherence to risk management practices, the position safeguards both the integrity of the organisation’s operations and claims process. The role ensures the accurate and timely lodgement of claims, conduct desktop audits, prepare compliance reports and provide support through the education and guidance to Flourish Australia sites.
The Quality and Compliance Officer also identifies and assesses any threats to the profitability of the IEA program and supports the Manager, Quality and Compliance to develop and implement plans to mitigate against risks to the program.
For the full list of key responsibilities of the Quality and Compliance Officer role, please review the Position Description.
Selection Criteria
Essential:
- Five (5) years direct or related experience within Commonwealth-funded employment services, preferably in IEA, Disability Employment Services, Workforce, Transition to Work or similar programs.
- Strong communication skills and excellent interpersonal organisational skills.
- Proof of customer service experience with demonstrable facilitation, presentation, mentoring and training skills.
- Demonstrated ability to work independently, with initiative, attention to detail, and to take direction as required.
- Strong time management and organisational skills and proven capacity to prioritise work commitments.
- Advanced knowledge of Microsoft Office and expert knowledge of data information management systems.
- Current unrestricted Australian Driver’s Licence.
For further information regarding the position, please contact Andre Maddocks, Regional Manager, Employment Services. E: andre.maddocks@flourishaustralia.org.au (please do not email applications).
**position will need to be based on site in one of our following offices: Bega, Bankstown, Broken Hill, Caringbah, Maitland, Tamworth, Surry Hills, Seven Hills, Penrith, Caboolture, Ulladulla, Wollongong, Harris Park or Hornsby.
How to Apply
To apply for this position, please complete the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.
Please note that we may speak with your current Manager regarding your application. Please also ensure that the People and Culture team have all relevant certificates and training attendance recorded on your P&C file as this may be referenced as part of the selection process.
Applications close 5pm 26th August.