NMHO Program Support Officer

Flourish Australia has an exciting new opportunity for a NMHO Program Support Officer to join the team!

The position available is:

• Flexibility to be located in any LHD/SHN
• Closed-term Full-time until 1 April 2025 (76 hours per fortnight)
• Working Monday to Friday
• Starting at $99K + Super + Salary Packaging!

About the Opportunity

The NDIS Mental Health Officer (NMHO) Program is a statewide program run by Flourish Australia. There will be 18 NMHOs, one for every local health district (LHD) and specialty health network (SHN) across NSW. While the NMHOs will be employed by Flourish Australia, they will be located onsite within mental health services in LHDs and SHNs. 

The overarching aim of the NMHO Program is to improve the access to and experience of the NDIS for people with psychosocial disability in NSW. This will be achieved by each NMHO:

• Assisting people with psychosocial disability to get the supports they need to live well in the community; and
• Working with mental health staff to improve their skills and confidence in assisting their clients with the NDIS.

While the roles vary across NSW, with each LHD/SHN having a specific focus, the overall aim of the NMHOs is to improve the access to and experience of the NDIS for people with psychosocial disability.

On a day-to-day basis, you will be required (but not limited) to;

• Support the program manager to implement programs, policies and local procedures and with the planning and coordination of a program or project.
• Support the NMHO team with building LHD/SHN staff knowledge and skills in relation to the NDIS.
• Develop relationships with local NDIA staff and local area coordinators to ensure that participants receive appropriate supports in the community.
• Have a good understanding of the role of the NDIS Quality and Safeguards Commission, and when to escalate concerns as per LHD/SHN and Flourish Australia protocol
• Provide day-to-day supervision and support of similar classified employees.

For more information on the NMHO Program Support Officer role, please read the general Position Description.

Who we are

Selection Criteria

Essential:

To be successful in this role you will have a strong understanding of the NDIS and relevant supports available. You will bring strong organisation skills, and the ability to monitor and streamline the progress of participants through all stages of the NDIS process. You will also possess the ability to work sensitively with people living with a psychosocial disability, their families and carers.

In addition, you will possess:

1. Qualifications in human services or relevant field and/or relevant work experience in psychosocial disability.
2. Demonstrated experience of working with people with psychosocial disability and supporting them to access and utilise the NDIS.
3. Excellent understanding of NDIS and eligibility criteria as it applies to psychosocial disability
4. Demonstrated ability to build the capacity of staff, including through mentoring.
5. Demonstrated ability to successfully liaise with service providers to assist people with psychosocial disability obtain the supports they need
6. Demonstrated ability to work across multiple sites and environments.
7. Excellent attention to detail, organisational skills and the ability to work independently, prioritise and meet tight deadlines.
8. Highly developed written and verbal communication skills and competence in the use of information technology systems.
9. Current unrestricted Australian driver's licence (P2 licence acceptable).
10. Vaccination Category A.

Desirable:

1. A personal lived experience of a mental health issue.
2. Demonstrated experience of working with Aboriginal and Torres Straight Islander consumers, families and communities.
3. Demonstrated experience of working with Culturally and Linguistically Diverse consumers, families and communities.

Appointment to this role is subject to the NDIS Worker Screening clearance, National Criminal Record Checks and Working With Children Check.

In addition, as the roles will spend time onsite in the LHDs and SHNs, there are a number of vaccination requirements. These will be discussed with the successful candidates after the interview process. 

All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy and will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy. 

For further information, please contact Andre Maddocks, Program Manager. E: andre.maddocks@flourishaustralia.org.au (please do not email applications).

The Benefits

• Level 5 (SCHCADS) on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave + Accrued Days Off
• Exclusive personal Fleet pricing discounts with our preferred automotive supplier
• Family-friendly and flexible working conditions
• Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
• Opportunities for professional development and training such as Mental Health First Aid and ASIST
• Access to our free, confidential employee assistance program
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

How to Apply