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NDIS Mental Health Officer

Job No: FLO3419
Location: Darlinghurst

Use your passion for mental health to improve NDIS access for people with a lived experience!

Flourish Australia has an exciting opportunity for a NDIS Mental Health Officer to work within the St Vincent's Health Network in Darlinghurst!

The position available is:

  • Based at St Vincent's Hospital, with occasional travel across the network
  • Closed-term Full-time until 1 April 2025 (76 hours per fortnight)
  • Working Monday to Friday
  • $99K + Super + Salary Packaging!

About the Opportunity

The NDIS Mental Health Officer (NMHO) Program is a statewide program run by Flourish Australia. There will be 18 NMHOs, one for every local health district (LHD) and specialty health network (SHN) across NSW. While the NMHOs will be employed by Flourish Australia, they will be located onsite within mental health services in LHDs and SHNs. The NMHO will have a supervisor in the LHD or SHN, and report back to the Flourish Australia NMHO Program Manager. 

While the roles vary across NSW, with each LHD/SHN having a specific focus, the overall aim of the NMHOs is to improve the access to and experience of the NDIS for people with psychosocial disability.

In general, the NDIS Mental Health Officers will:

  • Work with LHD or SHN mental health services to identify people who are or are likely to be eligible for the NDIS, and assist them to obtain the appropriate support through the NDIS.
  • Work across all aspects of the NDIS journey, including access, planning, plan implementation and plan utilisation.
  • Focus on building the capacity of LHD or SHN mental health service staff around the NDIS.
  • Work with the National Disability Insurance Agency (NDIA), Local Area Coordinators, NDIS Support Coordinators, NDIS Psychosocial Recovery Coaches and other NDIS providers as required to ensure people are connected to the NDIS and the supports they will benefit from.

For more information on the NDIS Mental Health Officer role, please read the general Position Description.

The focus of the position in each LHD and SHN varies. Please read the general position description in conjunction with the Role Requirements for the St Vincent's Health Network. Successful NDIS Mental Health Officers with be provided with specific performance measures and key performance indicators for the relevant LHD or SHN.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs. 

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria


To be successful in this role you will have a strong understanding of the NDIS and relevant supports available. You will bring strong organisation skills, and the ability to monitor and streamline the progress of participants through all stages of the NDIS process. You will also possess the ability to work sensitively with people living with a psychosocial disability, their families and carers.

In addition, you will possess:

  1. Qualifications in human services or relevant field and/or relevant work experience in psychosocial disability.
  2. Demonstrated experience of working with people with psychosocial disability and supporting them to access and utilise the NDIS.
  3. Excellent understanding of NDIS and eligibility criteria as it applies to psychosocial disability
  4. Demonstrated ability to build the capacity of staff, including through mentoring.
  5. Demonstrated ability to successfully liaise with service providers to assist people with psychosocial disability obtain the supports they need
  6. Demonstrated ability to work across multiple sites and environments.
  7. Excellent attention to detail, organisational skills and the ability to work independently, prioritise and meet tight deadlines.
  8. Highly developed written and verbal communication skills and competence in the use of information technology systems.
  9. Current unrestricted Australian driver's licence (P2 licence acceptable).
  10. Vaccination Category A.


  1. A personal lived experience of a mental health issue.
  2. Demonstrated experience of working with Aboriginal and Torres Straight Islander consumers, families and communities.
  3. Demonstrated experience of working with Culturally and Linguistically Diverse consumers, families and communities.

Appointment to this role is subject to the NDIS Worker Screening clearance, National Criminal Record Checks and Working With Children Check.

In addition, as the roles will spend time onsite in the LHDs and SHNs, there are a number of vaccination requirements. These will be discussed with the successful candidates after the interview process. 

All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy and will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy. 

For further information, please contact Andre Maddocks, Program Manager. E: (please do not email applications).

The Benefits

  • Level 5 (SCHCADS) on the Flourish Australia Enterprise Agreement (2018)
  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading + 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave + Accrued Days Off
  • Exclusive personal Fleet pricing discounts with our preferred automotive supplier
  • Family-friendly and flexible working conditions
  • Comprehensive infrastructure including a laptop, mobile phone and other resources for work purposes
  • Opportunities for professional development and training such as Mental Health First Aid and ASIST
  • Access to our free, confidential employee assistance program
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

How to Apply

To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page. We encourage you to have your resume up-to-date and available before you commence the application.

Applications close on 22nd July at 5pm. Apply now!

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Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.

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