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Support Coordinator

Job No: FLO3376
Location: Penrith

Use your passion for mental health and play a key role in the Psychosocial Support Program as a service navigator across the Nepean and Blue Mountains region! 

Flourish Australia has an exciting opportunity for a Support Coordinator to join our established team!

The position available is:

  • Closed-term Part-time (45.6 hours per fortnight) until 30 June 2025
  • Working between Monday and Friday
  • Based in Penrith, with occasional travel required between Windsor and Katoomba
  • Level 4 on the Flourish Australia Enterprise Agreement (2018) equivalent to $82,000 per annum (pro-rata) + 11% Super + Tax-Free Salary Packaging

About the Opportunity

Support Coordination aims to support people with a permanent and significant disability that affects their ability to take part in everyday activities. As a Support Coordinator, you will establish a positive collaborative relationship with the person and their support network. You will assist the person to identify, link with, and coordinate supports in their local communities, to build skills, overcome barriers and achieve goals.

In this role, you will give people more choice and control over how, when and where those supports are provided. You will be fundamental in the implementation of the person's plans and the achievement of their goals. In this position, you will also be required to ensure that people who have expressed an interest in accessing the NDIS and/or receiving support from Flourish Australia are engaged and supported to access suitable services.

As the Support Coordinator for the Psychosocial Support Program, your duties will include (but are not limited to):

  • Building connections with other local services and creating referral pathways
  • Assessing for suicide risk and having suicide prevention knowledge and training
  • Completing needs assessments, both over the phone and in-person
  • Determining eligibility for people accessing the service for programs and services across the region
  • Being a part of different interagency meetings and in-services to promote Psychosocial Supports program and other Flourish Australia programs
  • Creating service directories for the Penrith, Hawkesbury, Blue Mountains and Lithgow LGA's
  • Connecting people to a range of different agencies and services in the region including NSW Health, Government agencies, community and other disability support services 
  • Supporting with NDIS access requests and assisting in gathering supporting documentation for access
  • Following up all inquiries in a quick and professionally manner

For more information about what it means to be a Support Coordinator with Flourish Australia, please review the Position Description.

Please note - Successful candidates must maintain a Class C drivers license and proof of comprehensive insurance must be provided when required. You may be directed to use your private motor vehicle when an organisational pool motor vehicle is unavailable. You will receive the Travelling Transport and Fares Allowance when using your private vehicle for work related purposes.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria


  1. A tertiary qualification in the behavioural sciences or a health-related discipline.
  2. Demonstrated time management skills including prioritisation of competing tasks and the ability to work innovatively to solve complex issues.
  3. Demonstrated understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery oriented service is of benefit to people.
  4. Understanding of the public sector and community based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results.
  5. Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue.
  6. Demonstrated strong communication, advocacy and interpersonal skills including the ability to liaise effectively with a wide range of stakeholders, facilitate outcomes and prepare correspondence & reports in clear and concise language.
  7. Current Australian Driver's Licence.

For further information, please contact Ogechi Mbaegbu, Manager E: (please do not email applications).

The Benefits

Flourish Australia recognises and values its people as demonstrated by:

  • Attractive salary 
  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
  • Family-friendly and flexible working conditions
  • Opportunities for professional development and training such as Mental Health First Aid, ASIST and relevant Support Coordination training (where applicable) 
  • Regular supervision, ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Access to our Employee Assistance Program for free, confidential well-being support
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Exclusive personal fleet pricing discounts with our preferred automotive supplier
  • Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.

How to Apply

To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Applications close 5pm, 21st June. Apply now!

Apply Now

Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.

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