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NDIS Mental Health Access Officer

Job No: FLO3355
Location: Sydney

Flourish Australia has an exciting opportunity for a NDIS Mental Health Access Officer to join the Connect and Thrive program within the Sydney Region!

The position available is:

  • Ongoing Full-time (76 hrs/fortnight)
  • Working Monday to Friday
  • Attractive salary starting at $85,000 per annum + 11.5% Super + Tax-Free Salary Packaging

The role has flexibility to be based at any of the following locations, however travel may be required between all four sites (you can view our full list of sites here):

  • Caringbah
  • Surry Hills
  • Maroubra
  • Marrickville

About the Opportunity

The NDIS Mental Health Access Officer role aims to streamline the means by which people living with a psychosocial disability access the NDIS. You will identify people accessing the Connect and Thrive program who are eligible to access the NDIS and support them to navigate all stages of the NDIS process effectively.

As the NDIS Mental Health Access Officer with the Connect and Thrive program, you will also be required to collaborate with a multitude of service systems to create an integrated model of care. You will collaborate with the NDIA, Mental Health Services, NDIS Providers and other Health and Disability staff to support access to appropriate services and ensure people are connected to the NDIS and the supports they will benefit from.

Responsibilities include (but are not limited to):

  • Assist with identification of prospective NDIS participants who are referred to the Connect and Thrive Program
  • Facilitate access to the NDIS and work in collaboration with all staff to ensure relevant forms are completed, evidence is gathered and documentation is lodged with the NDIA.
  • Monitor progress for people through all stages of the NDIS process, including access, plan development, plan implementation and plan review.
  • Identify opportunities to reduce delays, streamline processes and resolve issues whilst maintaining comprehensive records.
  • Support capacity building regarding processes and procedures for all staff by providing learning opportunities so that staff can become effective and efficient in all aspects of NDIS applications.
  • Develop strong relationships with local NDIA staff and NDIS providers, particularly support coordinators to ensure that participants receive appropriate supports in the community and are less likely to require hospitalisation.

To find out more about what it means to be a NDIS Mental Health Access Officer, please read the Position Description

Please note - Successful candidates must maintain a Class C drivers license and proof of comprehensive insurance must be provided when required. You may be directed to use your private motor vehicle when an organisational pool motor vehicle is unavailable. You will receive the Travelling Transport and Fares Allowance when using your private vehicle for work related purposes.

Who we are

Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria


To be successful in this role you will have a strong understanding of the NDIS and relevant supports available in the network. You will bring strong organisation skills, and the ability to monitor and streamline the progress of participants through all stages of the NDIS process. You will also possess the ability to work sensitively with people living with a psychosocial disability, their families and carers.

In addition, you will possess:

  1. Tertiary qualifications in human services or relevant field OR relevant Certificate IV in mental health related discipline.
  2. Excellent administration skills and at least 2 years experience in mental health related field as recognise by Flourish Australia.
  3. Demonstrated experience with facilitating multi-disciplinary coordinated planning.
  4. Demonstrated experience working with people with psychosocial disability and supporting them to access and utilise the NDIS.
  5. Demonstrated ability to build the capacity of staff, through training of groups and coaching of individuals.
  6. Strong time management and organisational skills and proven capacity to prioritise work commitments.
  7. Excellent interpersonal skills including the ability to work as part of a multidisciplinary team.
  8. Current Australian Driver's Licence.

For further information, please contact Caitlin Taylor, Acting Manager. E: (please do not email applications).

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy and will be required to declare any private or secondary employment prior to commencement in line with Flourish Australia's Private or Secondary Employment Policy. 

The Benefits

  • Level 4 (SCHCADS) on the Flourish Australia Enterprise Agreement (2018)
  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave + Accrued Days Off
  • Vehicle mileage allowance
  • Family-friendly and flexible working conditions
  • Opportunities for professional development and training such as Mental Health First Aid, ASIST and relevant Team Leader training (where applicable) 
  • Employee Assistance Program for confidential wellbeing support
  • Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Personal fleet pricing discounts with our preferred automotive supplier
  • Employee discounts at 400+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

How to Apply

To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Interviews to be held on a rolling basis. Apply now!

Apply Now

Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.

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