headspace Practice Manager (Parental Leave Relief)

Job No: FLO3214
Location: Castle Hill & Parramatta

The headspace team are looking for a motivated and passionate Practice Manager to provide support to our Parramatta and Castle Hill offices!

The parental leave relief position is:

  • Closed-term Full-time from 6 May 2024 to 31 March 2025
  • Flexible working arrangements can be negotiated with preferred candidate, part-time will also be considered
  • Working Monday to Friday 
  • Flexibility to be based at our Parramatta or Castle Hill office (with travel required between both sites)
  • Attractive hourly rates equivalent to $34.25-$35.74/hr + 11% Super + Tax-Free Salary Packaging

About the Opportunity

headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. At headspace we provide young people with the opportunity to seek help early by bringing local health services under the one roof, making it easier for young people and their families to find the information they need.

As the headspace Practice Manager, you will work under the direction of the Clinical & Operations Manager, to provide office management and administrative support functions for the headspace teams at Parramatta and Castle Hill.

On a day-to-day basis, you will:

  • Provide office management and administrative support to headspace operations
  • Coordinate the recruitment and induction of new headspace staff
  • Ensure appropriate documentation for credentialing, registration, insurance & service agreements of private practitioners
  • Ensure accuracy and confidentiality of medical & client records
  • Oversee daily financial operations, including conducting Medicare billing reviews, reconciliation of invoices, delivering invoices and creating reports
  • Be responsible for the administration of internal & external audits of staff files & service delivery etc

For more information about what it means to be a Practice Manager, please review the Position Description.

The Practice Manager will be responsible for providing support to Parramatta & Castle Hill. 

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. More information about headspace can be found at: www.headspace.org.au 

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

Selection Criteria


  1. Possession of tertiary qualifications in business management, administration, finance, or human resources.
  2. Have a minimum 3 years of experience in a similar role(s).
  3. Are able to demonstrate an in depth knowledge of allied health/ medical practice management.
  4. Have excellent understanding and knowledge of Medicare billing, Electronic Medical Records, and the Australian health system.
  5. Able to demonstrate the importance of and have a clear and strong understanding of the value of team work.
  6. Have an understanding of recovery focused and family inclusive practice.
  7. Have excellent interpersonal and communication.
  8. Able to demonstrate a flexible approach to service delivery.
  9. Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.


  1. Understanding of the Australian health care system, key issues in primary health care, the mental health service system, including the range of professionals that work within, or come into contact with, the mental health sector.
  2. Knowledge and understanding of relevant legislation, policies and strategic directions of private allied health services.
  3. Knowledge of youth / health / medical sectors.
  4. Experience in private practice settings.

For more information please email Amanda Baxter, Senior Clinical Manager. E: Amanda.Baxter@flourishaustralia.org.au (please do not email applications)

About the Benefits

  • Level 9 on the Flourish Australia Enterprise Agreement (2018)
  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
  • Family-friendly and flexible working conditions
  • Opportunities for career progression, professional development and training such as Mental Health First Aid and ASIST
  • Employee Assistance Program for confidential wellbeing support
  • Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.

How to Apply

To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application. 


Apply Now

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Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.

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