headspace Intake Worker

Join an industry-leading provider in youth mental health and make a difference to the lives of young people!

headspace Castle Hill & Parramatta have a brand new exciting role for an Intake Worker to join the team!

About the position:

• Closed-term full-time until 30 June 2024 (76 hours/fortnight)

• Based in Castle Hill & Parramatta

• Working between Monday and Friday

• Attractive remuneration package from $70,000 - $78,800p.a. + 11% super + Tax-Free Benefits!

About the Opportunity

The Intake Worker is required to effectively engage, screen, assess, refer, and provide brief interventions for young people aged between 12-25 years that contact or are referred to headspace. As one of the first points of contact for young people at headspace, they will be skilled in assessing a young person’s needs and be required to conduct complex risk assessments and have the ability to action a plan to mitigate any identified risk. 

Working closely and collaboratively with other members of the headspace team, Intake Workers ensure all activities are conducted in accordance with the operational and business model of the service and directions provided by the Clinical and Operations Manager or delegate.  

On a day to day basis, you will:

• Provide thorough intake assessments to young people (and their families/carers) looking to access headspace services to determine suitability for service.
• Independently manage, respond to and triage incoming referrals from multiple streams including self-referrals via phone and online form and service provider referrals.
• Manage and respond to general enquiries for support and assist members of the community to appropriately refer to headspace or alternative care pathways.
• Oversee all follow up and care coordination of referrals not suitable for the headspace program and assist young people (and their families/carers) to engage in more appropriate service streams. 
• Participate in regular clinical review meetings and multi-disciplinary team meetings to ensure appropriate, consistent and coordinated service pathways and service delivery response for young people and their families/carers. 
• Build and maintain collaborative working relationships with internal and external service providers, including General Practitioners and other medical professionals, Government Departments and services, Non-Government Organisations, and schools. 
• Maintain accurate and timely progress notes and reports using electronic medical records system, and data using relevant headspace data systems.
• Assertive monitoring of young people where risk is indicated, including regularly assessing the current level of risk and developing action plans to mitigate any risk in accordance with the Flourish Australia and headspace National risk management frameworks. 

For more information on the Intake Worker role, please read the Position Description.

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. More information about headspace can be found at: www.headspace.org.au 

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

The Benefits

• Level 2 (HPSS) on the Flourish Australia Enterprise Agreement (2018)
• Tax-Free Salary Packaging available up to $15,900
• Generous leave provisions including 17.5% leave loading and 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave
• Family-friendly and flexible working conditions
• Opportunities for career progression, professional development and training such as Mental Health First Aid, ACT, CBT courses and ASIST
• Employee Assistance Program for confidential wellbeing support
• Regular supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
• Exclusive personal Fleet pricing discounts with our preferred automotive supplier
• Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

Selection Criteria

Essential:

• Undertaking study or completion of tertiary qualifications in Psychology, Social Work, Nursing, Occupational Therapy or other allied health discipline recognised by the tertiary mental health services sector. 
• Demonstrate skills and experience in the provision of mental health assessment and triage including care coordination, brief mental health assessments, risk assessments and crisis intervention/safety planning and brief interactions with young people. 
• Able to demonstrate some knowledge of recovery focused and family inclusive practice. 
• Have a basic understanding and/or knowledge of the concept and impact of mental health issues in the community. 
• Able to demonstrate the importance of, and have a clear and strong understanding of, the value of team work. 
• Have excellent interpersonal and communication skills and ability to impart knowledge in a learning environment. 
• Able to demonstrate a flexible approach to service delivery. 
• Have a high degree of computer literacy, including demonstrated experience with report writing and electronic client information management systems.

For further information, please contact Holly Greenlees, Clinical and Operations Manager, E: holly.greenlees@flourishaustralia.org.au (please do not email applications). 

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.

How to Apply

To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.

Interviews will be held on a rolling basis, apply today!