Support Coordinator
Job No:
FLO2564
Location:
New England
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Use your sector expertise and support people with a lived experience to link with appropriate supports and achieve their goals!
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Salary starting at $77,000 per annum plus super with generous leave provisions and flexible working conditions
Flourish Australia has an exciting opportunity for a Support Coordinator to join our established Coordination of Supports team across the New England region!
The position available is:
- Ongoing full-time (76/fortnight)
- Working between Monday and Friday
- Flexibility to be based at any of our New England sites including Tamworth, Armidale, Moree or Inverell
- Travel will be required in this role between sites and will have some remote working opportunities available
About the Opportunity
Support Coordination includes a variety of activities that supports people with a permanent and significant disability that affects their ability to take part in everyday activities giving people more choice and control over how, when and where those supports are provided. The Support Coordinator will be responsible for helping people to connect to the NDIS and other supports, to build a person’s capacity and capability, to broker supports and services, and to monitor plan budgets and the effectiveness of the support they receive.
The Support Coordinator will also have a strong understanding of the NDIS and is required to support people who have coordination of support in their plans to access said supports effectively so that capacity is built whilst always prioritising a person’s safety and wellbeing.
Your key tasks and responsibilities in the role include, but are not limited to:
- To support people to, and build capacity to, coordinate NDIS plans, negotiate appropriate support and services, and connect with community support and mainstream services.
- Understand NDIS plans and funding amounts for each category and ensure when connecting the person with NDIS service that any over/under spending and impact on budget is discussed with the person.
- Connect the person with relevant supports/services and ensure that an informed decision has been made
- Connect the person with a support/service that encourages engagement, recovery, progress and goal outcomes
- Achieve measurable tasks within key timeframes including securing and implementing funded supports, assessments, and therapies.
- Assist people to identify and develop life roles and identity formation. This includes developing scheduled engagements and determining the purpose of each support while linking this directly to the person’s goals and outcomes.
- Support people with identifying goals, progress toward goals, and future strategies.
- Support people, families and carers to develop resilience and capacity to navigate the appropriate service systems and be able to do this even when people are in crisis.
- Explore support options available, and assist people to negotiate appropriate service agreements, aligned with their preferences and needs.
For more information about what it means to be a Support Coordinator with Flourish Australia, please review the Position Description.
Please note - Successful candidates must maintain a Class C drivers license and proof of comprehensive insurance must be provided when required. You may be directed to use your private motor vehicle in the course of performing your duties when an organisational pool motor vehicle is unavailable. You will receive the Travelling Transport and Fares Allowance when using your private vehicle for work related purposes.
Who we are
Flourish Australia is one of Australia’s most experienced community mental health organisations. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.
Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.
Selection Criteria
Essential:
To be successful in this role you will have a strong understanding of the NDIS and relevant supports available in the regional network, be proficient with technology and have a workable knowledge of databases. You also need to be able to effectively utilise NDIS packages while also obtaining knowledge of all Flourish Australia programs. You should also bring strong time management and organisational skills and proven capacity to prioritise work commitments.
In addition you will possess:
- A tertiary qualification in the behavioural sciences or a health-related discipline.
- Demonstrated time management skills including prioritisation of competing tasks and the ability to work innovatively to solve complex issues.
- Demonstrated understanding of the challenges faced by people with a lived experience of a mental health issue and how providing a recovery oriented service is of benefit to people.
- Understanding of the public sector and community based service systems relevant to people with a lived experience of a mental health issue and psychosocial disability and demonstrated experience navigating such systems and using influence to achieve positive results.
- Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue.
- Demonstrated strong communication, advocacy and interpersonal skills including the ability to liaise effectively with a wide range of stakeholders, facilitate outcomes and prepare correspondence & reports in clear and concise language.
- Current Australian Driver's Licence.
For further information, please contact Kellie Ward, Manager. E: kellie.ward@flourishaustralia.org.au (please do not email applications).
The Benefits
Flourish Australia recognises and values its people as demonstrated by:
- Attractive salary
- Tax-Free Salary Packaging available up to $15,900
- Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
- Family-friendly and flexible working conditions
- Opportunities for professional development and training such as Mental Health First Aid, ASIST and relevant Support Coordination training (where applicable)
- Regular supervision, ongoing 1:1 mentoring, strong team support and a comprehensive induction program
- Access to our Employee Assistance Program for free, confidential well-being support
- Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
- Personal fleet pricing discounts with Kia Motors
- Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a WWCC, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccination against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.
How to Apply
To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.
Applications close on 6th April. Apply now!