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IT Desktop Support Officer

Job No: FLO1943
Location: Sydney Olympic Park

Flourish Australia is looking for an 2x IT Desktop Support Officers to join our IT team!

The positions available are:

  • Full-time (76 hours/fortnight)
  • Monday to Friday
  • Based at our Support Hub in Sydney Olympic Park (flexible work from home arrangements available)
  • $64-69K + Super + Salary Packaging!

About the Opportunity

The IT Desktop Support Officer will be responsible for assisting with Flourish Australia's IT Helpdesk, providing efficient 1st Level Helpdesk support and assistance to end users in relation to computer hardware, software, telecommunications and peripheral products, ensuring compliance with Flourish Australia's policies.

Main responsibilities include:

  • Providing 1st Level Helpdesk services through the IT Helpdesk, providing phone and remote support, ensuring users receive a high standard of service, including evaluating and resolving routine user problems through hardware, software or system maintenance; and liaising with external support contractors, as appropriate, for additional assistance.
  • Supporting and instructing users in the use of computer equipment and software applications; answering questions and assisting in resolving problems regarding the methods and procedures for use of applications.
  • Performing the installation of new hardware/software; installing, testing and monitoring the operation of computer hardware and software; configuring hardware, software; and undertaking updates as required.

To find out more about the IT Desktop Support Officer role, please read the Position Description.

Who We Are

Flourish Australia is one of Australia’s most experienced community mental health organisations. For over 60 years, we have provided individual support to people with a lived experience of a mental health issue for them to live purposeful lives. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Together we set goals and connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We value lived experience and more than 50% of the people we employ have had a lived experience of a mental health issue. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.

Selection Criteria

Essential:

  1. Qualification in a computing discipline and/or equivalent relevant experience (view position description for more information)
  2. Technical knowledge and/or experience supporting Apple Mac and PC hardware, software and network configurations.
  3. Working knowledge of communication protocols e.g. DHCP, TCP/IP and networking
  4. High level competency in all Microsoft Office applications (preferably within an OSX environment).
  5. Demonstrated ability to absorb and communicate technical information.
  6. Commitment to providing a responsive customer service oriented approach to IT service delivery.
  7. Strong written and verbal communication skills, including the ability to communicate effectively with users regarding IT issues and their resolution.
  8. Highly developed analytical, diagnostic and problem solving skills.
  9. Sound organisation skills and the ability to prioritise workloads and to effectively manage multiple concurrent activities, whist maintaining attention to detail.
  10. Abilitytoworkinateamenvironmentandindependentlywithminimalsupervision.
  11. Maintain a current Australian Driver’s Licence.

Desirable:

  1. A carer role or a personal lived experience of a mental health issue 

For more information, please contact Marcelo Pena, Manager, Information Technology, E: marcelo.pena@flourishaustralia.org.au (please do not email applications).

Please note, all successful applicants will be asked to provide evidence of compliance with COVID-19 vaccination Public Health Orders (where applicable).

About the Benefits

  • Level 3 on the Flourish Australia Enterprise Agreement (2018)
  • Tax-Free Salary Packaging available up to $15,900
  • Generous leave provisions including 17.5% leave loading+ 2 additional days of personal leave+ extra day paid leave over Christmas/New Year + paid parental leave
  • On the job training and opportunities for professional development
  • Family-friendly and flexible working conditions (work from home arrangements available)

How to Apply

You will be asked to attach a copy of your resume on the following page. We encourage you to have your resume up-to-date and available before you commence the application.

Applications close 5pm 27th February (or earlier if necessary).

 

 

 

Apply Now

Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.


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