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Outcomes and Improvement Manager

Job No: FLO1558
Location: Sydney Olympic Park

Flourish Australia has an exciting new opportunity for an Outcomes and Improvement Manager to join our Head Office team! 

This is a closed-term full-time (12 month contract) position working Monday to Friday. The role is based at our Sydney Olympic Park head office, however, we offer flexible work arrangements and the opportunity to work from home on agreed upon days. This position offers an attractive total remuneration package starting at $130,000 and commensurate with qualifications and experience.

About the Opportunity 

As the Outcomes and Improvement Manager, you will lead Flourish Australia's monitoring and evaluation (outcomes and improvement) program. You will implement the Outcomes and Improvement Framework, establish a team internally to support the program and continuously review the approach to implementing the framework. 

In developing the framework, you will provide meaningful feedback to the people we support about their recovery and build the capacity of managers and teams to better understand data collection and outcomes reporting. You will communicate insights to staff, managers, the SLT and funders. Your role will be fundamental in building capacity across the organisation to better understand monitoring and evaluation, and how to gather and use data to highlight performance and outcomes. 

To be successful in this position, you will be able to work independently and demonstrate initiative. You will also have advanced monitoring and evaluation skills and highly developed interpersonal skills.

To find out more about this role, please read the Position Description.

About Flourish Australia

Flourish Australia is one of Australia’s most experienced community mental health organisations. For over 60 years, we have provided individual support to people with a lived experience of a mental health issue for them to live purposeful lives. Our vision is to create communities where everyone’s mental health and wellbeing flourishes. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community. 

Our services are comprehensive and our proven approach is highly personalised because each person’s experience will be different and their needs, as an individual, are unique. We start by fully understanding an individuals strengths, the challenges they face and what flourishing looks like for them. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Everyone who works at Flourish Australia is dedicated to providing people experiencing mental health issues with the day-to-day support and encouragement they need to create a rewarding life for themselves in their community.

Our positions are open to all suitably qualified applicants. We have a strong commitment to the participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates. 

Selection Criteria


  1. Masters degree, or equivalent, in health, behavioural sciences or social policy.
  2. Extensive experience in using monitoring and evaluation frameworks, including their successful implementation.
  3. Experience in analysing quantitative and qualitative data, and co-design/co-evaluation processes, including human research ethics.
  4. Experience in embedding outcome focussed reporting in organisations and teams.
  5. Experience of working in monitoring or evaluation teams and the ability to develop and manage people within those teams.
  6. Demonstrated experience in using outcomes data to improve services.


  1. A carer role or a personal lived experience of a mental health issue.
  2. A current driver's license.

For more information, please contact Susan McCarthy, Chief Operating Officer. E: (please do not email applications)

All appointments with Flourish Australia's Mental Health Services are subject to an NDIS Worker Screening clearance, a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks.

About the Benefits

Flourish Australia recognises and values its people as demonstrated by:

  • Attractive annual salary starting at $130,000
  • Tax-Free Salary Packaging available up to $15,900
  • Family-friendly working conditions
  • Flexible work from home options

How to Apply 

To apply for this position, please complete the questions asked and attach a copy of your resume on the following page. We encourage you to have your resume up-to-date before you commence your application.

Applications close 5pm 28th June.

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Privacy Acknowledgment

Flourish Australia is committed to protecting your privacy and respects the confidentiality of the information provided. Flourish Australia collects personal information via a third-party service provider to assess your employment application in accordance with the Privacy Act and Australian Privacy Principles. By submitting your application, you acknowledge that your personal information will be hosted by an external service provider.

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