Compliance, Claims and Risk Officer
Job No:
FLO1157
Location:
Sydney Olympic Park
Flourish Australia has an exciting opportunity for a Compliance, Claims and Risk Officer to join the team!
This is a 6-month closed-term full-time maternity relief position with the opportunity to work remotely. The successful candidate will be working Monday to Friday and will be classified at Level 4 on the Flourish Australia Enterprise Agreement (2018).
About the Opportunity
The Compliance, Claims and Risk Officer ensures that Flourish Australia conducts its business in full compliance with the Disability Employment Services (DES) Deed, its relevant guidelines, as well as professional standards, internal standards and professional standards. You will identify and assess areas of risk to profitability, advise on potential risks and implement strategies to avoid, reduce or transfer risks. This role supports the DES Program Manager and the General Manager, Employment as required and provides mentorship to the Employment Coordinators and DES team.
As the Compliance, Claims and Risk Officer, you will be responsible for the lodgement, evaluation and tracking of claims to ensure that claims comply with the necessary requirements. You will also be responsible for conducting desktop audits and the preparation of DES claims and Outcome reports to ensure transparency of compliance and claims issues. You will be required to undertake an audit function for the organisation’s National Disability Insurance Scheme (NDIS) claims. This involves the sampling of claims against recorded service events and Service Agreements.
For more information about what it means to be a Compliance, Claims and Risk Officer with Flourish Australia, please review the Position Description.
Who we are
Our name reflects our fundamental and enduring commitment to people's mental health and wellbeing, supporting them to flourish, believe in their future and their place in the community.
People are at the centre of everything we do at Flourish Australia – they’re our heart and soul. We reflect this through the language we use, our pride and belief in our team and our respect and understanding of those with a lived experience of a mental health issue.
Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds, people from CALD and LGBTI communities and mature age candidates.
Selection Criteria
Essential:
- 5 years experience within Commonwealth-funded employment services, preferably in Disability Employment Services, Job Active, Transition to Work or similar programs.
- Strong communication skills and excellent interpersonal organisational skills.
- Proven customer service experience with demonstrable facilitation, presentation, mentoring and training skills.
- Ability to use Microsoft Office Suite and the client information management system.
- Current Australian Driver’s Licence.
Desirable:
- Qualifications in training and assessment, employment services, or related fields.
- Experience in an NDIS claims environment
- Knowledge of the challenges and barriers people who live with mental health issues face in entering the workforce.
- Experience working with youth.
- A carer role or having a lived experience.
For further information, please contact Julie Duong, DES Program Manager, Employment. E: julie.duong@flourishaustralia.org.au (please do not email applications)
All appointments are subject to previous employment reference checks, Working With Children Checks, satisfactory Australian residency status, National Criminal Record checks and other background checks.
The Benefits
- SCHCADS Level 4, superannuation and leave loading;
- Tax-free salary packaging available up to $15,900;
- Family-friendly and flexible working conditions; and
- Comprehensive infrastructure including fleet motor vehicles, mobile phones and other resources for work purposes.
How to apply
To apply for this position, please complete all the questions asked. You will then be required to attach a copy of your resume on the following page, we encourage you to have your resume up-to-date and available before you commence the application.
Applications close 11.30pm 30th August. Please note; This date may be extended or brought forward as required.